Returns and Refund Policy


At chicwooddeco.shop, your satisfaction is very important to us. We provide a 30-day return window for physical planners, which means you have 30 days from the delivery date to request a return. Digital items follow separate conditions because they are delivered immediately.

Return eligibility
To qualify for a return:

  • The product must be in the same condition in which you received it.

  • It must be unused, unworn, with all original tags, and returned in its original packaging.

  • A valid receipt or proof of purchase is required.

How to start a return
To begin a return, contact us at contact@chicwooddeco.shop. Once your request is reviewed and approved, we will:

  • Provide a prepaid return label where applicable.

  • Send step-by-step instructions on how and where to return your package.

Please note: Items sent back without prior approval for a return will not be accepted. If you have any questions about the process, you can email us at contact@chicwooddeco.shop.

Damages and issues
Please check your order when it arrives and contact us immediately if:

  • The item is defective or damaged, or

  • You receive an incorrect item.

This allows us to review the situation quickly and offer the most suitable solution.

Non-returnable items
Some products cannot be returned, including but not limited to:

  • Digital downloads, PDFs, and other electronic files.

  • Custom or personalized items (for example, made-to-order products).

  • Personal care items.

  • Hazardous materials, flammable liquids, or gases (where applicable).

We also do not accept returns for:

  • Sale or clearance items.

  • Gift cards.

If you are uncertain whether your item can be returned, please contact us before sending anything back.

Exchanges
If you wish to exchange a product, the quickest option is to:

  • Submit a return request for the original item.

  • After the return is approved and processed, place a new order for the item you prefer.

Refunds
After we receive and inspect your returned item, we will inform you whether your refund has been approved or declined.
If approved, we will issue a refund to your original payment method.
Processing times may vary, so please allow additional days for your bank or card provider to post the refund.

For any questions about this Returns and Refund Policy, you can contact us at:
Email: contact@chicwooddeco.shop
Phone: +1 207 225 2491