Privacy Policy
This Privacy Policy explains how chicwooddeco.shop (“the Site”, “we”, “our”) collects, uses, and shares your personal information when you browse the Site or place an order.
Collecting Personal Information
We gather the information needed about your device, your interactions with the Site, and your order details to process transactions. Additional details may be collected when you contact us for support. “Personal Information” means any data that identifies you as an individual.
Device information
Examples: browser type, IP address, time zone, cookies, pages/products viewed, search terms, and how you navigate the Site.
Purpose: To ensure the Site displays correctly, maintain security, and analyze usage to improve performance.
Source: Collected automatically through cookies, logs, pixels, or similar technologies.
Shared with: E-commerce and analytics providers that help operate the Site.
Order information
Examples: name, billing details, digital delivery information, payment details, email address, phone number.
Purpose: To provide digital woodworking plans, process payments, send order confirmations, communicate with you, prevent fraud, and send marketing messages if you opted in.
Source: Supplied directly by you at checkout.
Shared with: Payment processors and our e-commerce platform for order handling.
Customer support information
Examples: name, contact details, and important information included in your messages.
Purpose: To respond to questions and provide assistance.
Source: Provided by you.
Shared with: Internal teams or support partners where necessary.
Sharing Personal Information
We share Personal Information with third-party providers to run the Site, process orders, perform analytics, and offer customer support, using it only for essential purposes. We may also share information to comply with legal obligations, respond to valid requests (such as subpoenas), or protect rights and safety. Our e-commerce host (such as Shopify or a similar platform) processes data according to its own privacy terms.
Behavioural advertising
We may use your data to deliver more relevant advertising and marketing through analytics tools (such as Google Analytics) and advertising partners that use cookies to track browsing and purchase activity. You can opt out using tools such as NAI or DAA resources or by adjusting your ad settings on specific platforms, although you may still see ads that are less tailored to you.
Using Personal Information
We use your data to provide products, fulfill orders, communicate with you, send marketing (in line with your preferences), and maintain, secure, and analyze the Site.
Lawful basis (GDPR)
For visitors in the EEA or UK, we may process your data on the basis of consent, performance of a contract (for example, fulfilling an order), legal obligations, legitimate interests, tasks carried out in the public interest, or other legitimate interests that do not override your rights.
Retention
We keep your information only as long as needed for these purposes or to satisfy legal requirements, for example maintaining order records unless you request deletion and applicable regulations allow it.
Automatic decision-making
We do not rely on fully automated decision-making that produces legal or similarly significant effects. Limited automated checks for fraud or security may be carried out by our providers. EEA/UK users can object to profiling where it applies.
Your rights
GDPR/EEA/UK
You may have the right to access, correct, delete, restrict, or object to processing, and request data portability. You can contact us using the details below to exercise these rights. Your data may be transferred outside your country (for example, to the US or Canada) with appropriate safeguards in place.
California (CCPA)
California residents may have rights to know, access, delete, or correct personal information and to be free from discrimination for exercising their privacy rights, and may act through an authorized agent where permitted.
Cookies
We use cookies to support essential functions (like cart and checkout), remember preferences, and perform analytics and advertising. You can manage cookies through your browser settings. Session cookies expire when you close your browser, while other cookies remain until you remove them. For more details, you can visit resources such as allaboutcookies.org.
Do Not Track
There is currently no consistent industry standard for responding to DNT signals, so we do not modify our practices when a Do Not Track signal is detected.
Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will appear on this page with an updated “Last updated” reference, and we encourage you to review it periodically.
Contact
If you have questions about this Privacy Policy, want to exercise your data rights, or wish to file a complaint, you can contact us at:
Store name: Chicwooddeco
Website: chicwooddeco.shop
Email: contact@chicwooddeco.shop
Phone: +1 207 225 2491